Introduction

This privacy notice sets out how Trade Sexual Health uses and protects any information that you give Trade Sexual Health when:

• You contact Trade Sexual Health by telephone, email, letter or in person;
• You use the safer sex pack postal service;
• You self-refer into the Approach counselling service;
• You book an appointment using the online booking service;
• You sign up for any of Trade Sexual Health's mailing lists, which include Trade's general mailing list or Dosti Leicester mailing list;
• You use this website

Trade Sexual Health is committed to ensuring that your privacy is protected, and any data which you share with us is done so in compliance with General Data Protection Regulations (GDPR). Should we ask you to provide certain information by which you can be identified in any of the instances above,  you can then be assured that it will only be used in accordance with this privacy notice.

Trade Sexual Health may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This updated policy is effective from April 2023.

Contacting Trade by phone, email, letter or in person

We will process appropriate personal contact data (name, email, postal address and telephone number) for the following legitimate purposes:

• to respond to enquiries you make via telephone, email, in person or through our outreach work in order to provide information about our services or to send you information or materials
• when making enquiries on behalf of our clients or other organisations in order to deliver our services to them.

Trade Sexual Health will also process personal contact details of board members and other relevant professionals in order to pursue its legitimate interest in securing funding and seeking tenders to deliver services and to enter or perform a contract to deliver services.

Services

Placing a safer sex pack order through the Trade website

What we collect

Trade Sexual Health has a legitimate interest to collect the following details to process an order for safer sex packs:

• name (your first name and surname);
• contact information including email address and postal address;
• monitoring information, including postcode, age range, sexual orientation, gender identity and ethnicity

What we do with the information we gather

• We will use your name and postal address to fulfil your order. 
• We will only contact you by email if there is an issue with your order, for example around eligibility or availability of specific products linked with your order. 
• Monitoring information will be used to provide you with tailored promotion and targeted advertisements to services provided by Trade Sexual Health, or partnerships with other organisations that Trade Sexual Health work with. This will form part of your order.
• Once your order is processed, the monitoring information you provide will be will be anonymised and submitted to a spreadsheet in order to document and adhere to contractual funding requirements. 
• You have the option to "opt-in" to receiving further communication from Trade Sexual Health using your name and email address regarding participating in service evaluation for this service and other Trade services. If you opt-in, your name and email address will be safely stored within a password-protected spreadsheet that would only be accessible to Trade members of staff.
• Once your order has been processed, if you have not opted-in for service evaluation participation, all identifying information, which includes your name and contact information, will be destroyed and is no longer accessible by Trade Sexual Health.

Self-referral to Approach Counselling service through the Trade website

What we collect

Trade Sexual Health has a legitimate interest to collect the following details when self-referring to Approach Counselling service through the Trade Sexual Health website:

• name (your first name and surname);
• preferred pronouns
• contact information including email address and contact telephone number
• your preferred method of contact using the contact information provided
• consent to leave a voicemail message if phone or either button is selected as a preferred method of contact

What we do with the information we gather

• We will use this information to get in contact with you to arrange the start of the counselling process. 
• Your details will then be kept within a password-protected spreadsheet for the duration of your time within the counselling service. This includes being on the waiting list and whilst accessing counselling sessions. This will only be uploaded to our password protested CRM Lamplight system accessible by the Counselling Service Manager, a senior member of staff and your allocated counsellor.

Making a booking for an appointment using the online booking service

What we collect

Trade Sexual Health has a legitimate interest to collect the following details to book an appointment for the service selected from the online booking form:

• name (your first name and surname);
• contact information including email address and contact telephone number;
• monitoring information, including gender identity and sexual orientation

What we do with the information we gather

• We will only contact you on the details provided if there is an issue with your appointment or if essential information needs to be shared prior to your appointment, for example clinic cancellations or pre-screening information around current infections and viruses.  If your appointment at Trade is cancelled by us, we will share your booking information with Leicester Sexual Health to see if they can honour or rebook your booking at their sites. 
• The monitoring information you provide will be anonymised and submitted to a spreadsheet in order to document and adhere to contractual funding requirements. 
• You have the option to "opt-in" to receiving further communication from Trade Sexual Health using your name and email address regarding participating in service evaluation for this service and other Trade services. If you opt-in, your name and email address will be safely stored within a password-protected spreadsheet that would only be accessible to Trade members of staff.
• If you do not "opt-in" to receiving further communication from Trade Sexual Health, your name and contact information will be destroyed after attending your booking appointment.

Trade Sexual Health mailing lists

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Read our cookie policy in full here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice.

You should exercise caution and look at the privacy notice that applies to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information to contact you about our services, you may change your mind at any time by writing to or emailing us at info@tradesexualhealth.com or calling on 0116 254 1747.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Trade Sexual Health, 2nd Floor, 27 Bowling Green Street, Leicester, LE1 6AS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your rights

Under the General Data Protection Regulation (GDPR), you have a number of data rights including a right to information, to access, to be forgotten, to have errors rectified, to restrict and to object to data processing. Information and advice on enforcing these rights are available from the Information Commissioner's Office Helpline: 0303 123 1113.

If you have a complaint about your data privacy, please contact Information Governance Officer at Trade Sexual Health by email at info@tradesexualhealth.com, or by telephone on 0116 254 1747.